Refund & Cancellation Policy

Every new registration includes one month of the Basic plan free. Use it to set up your menu, print QR codes and take real orders. Only buy a plan once you know Dinor works for your restaurant.

Subscription payments (plans and add-ons such as additional branches) are non-refundable. When you complete a payment through Razorpay, the full prepaid period is activated immediately and the sale is final. This applies regardless of how much of the period you use.

We will refund, in full, payments that should never have happened:

• Duplicate charges — the same order charged more than once (our system detects replayed payments and never activates a plan twice).
• Charged but not activated — money left your account but the subscription did not activate and we cannot activate it.
• Anything a consumer-protection law in force in India requires us to refund.

Report these to hqdinor@gmail.com with the Razorpay payment ID (visible in your payment confirmation). Approved refunds are issued to the original payment method through Razorpay, typically within 5–7 business days of approval.

There is nothing to cancel in the usual sense — no mandate, no recurring charge. To stop using Dinor:

• Simply don't purchase the next 30-day period. Your access continues until the current paid period ends.
• After expiry your account drops to a browse-only mode with your data intact — you can export reports or return any time by buying a plan.
• If you want your data gone as well, use the Data Deletion Request page. Deleting an account with time remaining on a plan does not create a refund.

Payments a diner makes to a restaurant (via UPI or the restaurant's own connected payment account) are between the diner and that restaurant. Refunds for food or service issues are decided and processed by the restaurant, not by Dinor.